Shipping & Delivery

UK Mainland (Mon–Fri dispatch)

· Standard (2–3 working days): £4.95

· Free Standard shipping on orders £59+

· Next-Day (order by 12:00): £6.95

· Click & Collect (Poole): Free — we’ll email when your order is ready

Highlands, Islands, Northern Ireland

· Standard (3–5 working days): £6.95

· Free at £79+

· Next-Day service not always available.

Handling & cut-off

· Orders placed before 12:00 ship same working day.

· Orders placed after 12:00 or on weekends/Bank Holidays ship next working day.

Packaging

· Recyclable boxes, paper void-fill, minimal plastic.

Delivery issues

· If your parcel is delayed/damaged, email hello@atlanteank9.co.uk with your order number and photos within 7 days.

Shopify Setup (Shipping profile & rates)

1. Create a Shipping profile named “Atlantean K9” and assign all food & treat products to it.

2. Set variant weights accurately: Treats 0.15–0.5 kg; 2 kg bag = 2.0 kg; 6 kg = 6.0 kg; 12 kg = 12.0 kg.

Zone: UK Mainland — Weight-based rates

Weight range	Rate / Notes
0 – 0.49 kg	£2.95 (Royal Mail Tracked 48 – small treats/merch)
0.50 – 1.99 kg	£3.95 (1–2 treat packs)
2.00 – 5.99 kg	£4.95 (covers most 2 kg bags)
6.00 – 12.99 kg	£4.95 (one 6 kg bag)
13.00 – 20.00 kg	£6.95 (one 12 kg bag or two 6 kg bags)

Free shipping rule

· Add a price-based rate: Orders ≥ £59 → Free (2–3 working days)

Next-Day (Mainland only)

Zone: Highlands, Islands & Northern Ireland

Free shipping rule (Non‑Mainland)

· Free Standard at £59+.