Atlantean K9 FAQs (Feeding, Delivery, Ingredients)

Feeding & Nutrition FAQs

Q: How much should I feed my dog each day?

A: The best starting point is the feeding guide on the product page and the bag. Then adjust based on body condition, activity level, age and goals. If your dog is gaining weight, reduce by 5–10%. If they’re losing weight or very active, increase by 5–10% and reassess after 10–14 days.

Q: How do I switch my dog to a new food without stomach upset?

A: Transition over 7–10 days:

Days 1–3: 25% new / 75% current
Days 4–6: 50% new / 50% current
Days 7–9: 75% new / 25% current
Day 10: 100% new
For sensitive dogs, go slower (10–14 days).

Q: Is Atlantean K9 suitable for sensitive stomachs?

A: Many dogs with sensitive digestion do best with simple, consistent feeding and a slow transition. Choose a recipe that suits your dog’s needs and avoid frequent switching. If your dog has diagnosed allergies or chronic GI issues, speak to your vet before changing diet.

Q: Do you have grain-free dog food?

A: Many Atlantean K9 recipes are grain-free. Always check the product page ingredients list and recipe description for the exact formulation.

Q: Is Atlantean K9 complete and balanced dog food?

A: Yes — Atlantean K9 recipes are formulated as complete foods for the life stage stated on the product. That means they’re designed to provide the essential nutrients your dog needs daily when fed as directed.

Q: Is Atlantean K9 good for active and working dogs?

A: Our Performance approach is built for steady energy, condition and recovery. Highly active dogs may require larger portions depending on workload and body condition.

Q: Can I mix Atlantean K9 with wet food or toppers?

A: Yes. If you add wet food or toppers, reduce the dry food slightly so total calories stay balanced. Consistency is key for weight management.

Q: How do I help my dog lose weight with dry food?

A: Use a kitchen scale, stick to a consistent routine, and reduce daily portion by 5–10% if weight isn’t shifting after 10–14 days. Treats count — if treats increase, food must reduce.

Ingredients & Sourcing FAQs

Q: Where is Atlantean K9 made?

A: Our recipes are produced through trusted manufacturing partners with a focus on quality control and consistency. Check individual product pages and packaging for the most specific details.

Q: What proteins do you use in your dog food?

A: We use high-quality animal proteins across the range (varies by recipe). Always check the product page for the exact composition and analytical breakdown.

Q: Do you use artificial colours, flavours or preservatives?

A: We focus on functional nutrition and ingredient quality. Each recipe page lists the full ingredients and analyticals so you can make an informed choice.

Q: What if my dog has allergies?

A: Choose a recipe that avoids known triggers and transition slowly. For complex allergies or medical conditions, consult your vet before changing food.

Delivery & Orders FAQs (UK)

Q: Do you deliver dog food across the UK?

A: Yes — we deliver across the UK.

Q: How long does UK delivery take?

A: Orders are typically dispatched quickly and delivered within standard courier times. You’ll receive tracking once your order is on the way.

Q: Do you offer free delivery?

A: Yes — free UK delivery on orders over £59.

Q: Can I change or cancel my order?

A: If your order hasn’t been dispatched, we’ll do our best to help. Contact us ASAP with your order number.

Q: My order hasn’t arrived — what do I do?

A: Contact us with your order number and we’ll investigate with the courier.

Returns & Refunds FAQs

Q: What’s your returns policy?

A: If your order arrives damaged or incorrect, contact us within 48 hours with photos and your order number. We’ll resolve it quickly.

Q: Can I return opened dog food?

A: For hygiene and safety reasons, we can’t accept returns of opened food unless it arrived damaged or faulty.

Storage & Freshness FAQs

Q: How should I store dry dog food?

A: Store in a cool, dry place. Reseal the bag fully or use an airtight container to maintain freshness.

Q: How long does dry dog food stay fresh after opening?

A: For best freshness, aim to use within 4–6 weeks of opening and always follow the best-before date on the bag.

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