Terms and Conditions

Terms & Conditions (UK)

Last updated: 22/12/2025

These Terms & Conditions (“Terms”) apply to purchases made through the Atlantean K9 website (“Website”). They set out the terms of sale for our premium dog food and related products delivered in the United Kingdom.

By using our Website or placing an order, you agree to these Terms.

1. About Atlantean K9 (who we are)

Trading name: Atlantean K9
Company name (if different): Pawseidon LTD
Registered address: Unit 27, Poole, Dorset, BH17 7BX
Email: hello@atlanteank9.co.uk
Phone (optional): +4401202 929518
Company number (if applicable): 11278430
VAT number (if applicable): GB374254391

If you need help with feeding advice, ingredients & sourcing questions, delivery tracking, or returns, please contact us via the Contact page or the email above.

2. Using our Website

You agree not to misuse the Website, attempt unauthorised access, or interfere with site performance. We may suspend access if misuse is detected.

3. Product information (dog food, ingredients & suitability)

We take care to display product descriptions, ingredients, feeding information and images accurately. However:

  • Product packaging may vary slightly over time.

  • Ingredient availability and seasonality may require minor adjustments.

  • Always refer to the on-pack label for the most up-to-date ingredients and analytical constituents.

Health, allergies & dietary needs

Our products are not veterinary medicines and do not treat or cure disease. If your dog has a diagnosed medical condition, is on medication, or requires a prescription diet, consult your vet before changing food.

If your dog has allergies or sensitivities, you are responsible for checking ingredients before purchase.

4. Prices, payment & promotions

Pricing

All prices are shown in GBP (£) and include VAT where applicable unless stated otherwise.

Payment

We accept payments through our payment providers (e.g., Shopify Payments and other gateways enabled on checkout). Your payment is taken at the point you place an order.

Discounts & promotions

Discounts, offers, bundles and free delivery thresholds may change at any time. They apply only during the stated promotional period and may be subject to additional terms.

5. Placing an order (how the contract is formed)

  1. You place an order via checkout.

  2. You receive an email confirming your order has been received.

  3. The contract is formed once we accept your order and dispatch the goods.

We may refuse or cancel an order if:

  • stock is unavailable

  • we suspect fraud or unauthorised payment

  • pricing errors occur

  • delivery address information is incomplete or incorrect

If we cancel after payment, we will refund you.

6. Delivery (UK) — shipping, tracking & risk

UK delivery

We deliver within the United Kingdom. Delivery options, costs and estimated timescales are shown at checkout.

Free delivery threshold

We may offer free UK delivery above a stated spend threshold (for example, £59+). The current threshold is shown on the Website at the time of purchase.

Dispatch & delivery times

Dispatch times depend on order volume, weekends and bank holidays. Delivery estimates are not guaranteed and may be affected by courier disruption, weather, or peak seasons.

Tracking

Where available, we provide tracking once your parcel has been handed to the courier.

Address accuracy

You are responsible for providing a correct delivery address. If a parcel is returned due to an incorrect address, we may charge for redelivery.

Risk and title

Risk passes to you on delivery. Title to goods passes to you once full payment is received.

7. Subscriptions (if offered)

If subscriptions (“Subscribe & Save”) are enabled:

  • You authorise recurring payments at the chosen frequency.

  • You can manage, pause or cancel via your customer account (where available) or by contacting support before the next billing date.

  • Subscription discounts may be changed or withdrawn with reasonable notice.

8. Returns, refunds & cancellations (UK consumer rights)

We comply with UK consumer law, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

8.1 Your right to cancel (distance selling)

If you are a UK consumer, you usually have a right to cancel your order within 14 days of receiving your goods.

However, this right can be limited for certain goods where the seal is broken or for hygiene reasons. See “Opened goods” below.

To cancel, contact us with your order number and request cancellation. If your order has already dispatched, you will need to return it.

8.2 Returns (how to return an item)

To arrange a return, contact us with:

  • order number

  • reason for return

  • photos if the item is damaged

Return instructions will be provided.

8.3 Opened dog food and hygiene

For hygiene and safety reasons, we do not accept returns of opened pet food unless:

  • the goods are faulty

  • damaged in transit

  • incorrect items were delivered

This does not affect your statutory rights for faulty goods.

8.4 Faulty, damaged or incorrect items

If your order arrives:

  • damaged

  • faulty

  • incorrect
    contact us within 48 hours of delivery and include photos of:

  • the outer packaging

  • the inner packaging

  • the product and batch/lot code (if visible)

We will offer a replacement or refund as appropriate.

8.5 Refunds

Approved refunds are processed back to the original payment method. Bank processing times vary.

9. Feeding guidance & results disclaimer

Feeding guides are intended as a starting point only. Every dog is different based on age, breed, activity and metabolism.

We do not guarantee specific outcomes (e.g., weight loss, coat improvements) because results depend on overall feeding routine, treats, exercise and health status.

10. Reviews, comments and user content

If you submit reviews or content:

  • it must be accurate and lawful

  • it must not infringe third-party rights

  • we may moderate or remove content that is abusive, misleading, or inappropriate

11. Intellectual property (brand, images, content)

All content on this Website (including text, images, logos and design) is owned by or licensed to Atlantean K9. You may not copy, reproduce or redistribute it without permission.

12. Limitation of liability

Nothing in these Terms limits or excludes our liability for:

  • death or personal injury caused by negligence

  • fraud or fraudulent misrepresentation

  • any liability that cannot be excluded by law

Subject to the above, we are not liable for indirect or consequential losses, and our liability is limited to the purchase price of the goods supplied.

13. Events outside our control (force majeure)

We are not responsible for delays or failure to perform due to events beyond our reasonable control (e.g., courier disruption, severe weather, strikes, supply chain issues).

14. Changes to these Terms

We may update these Terms from time to time. The version displayed on the Website at the time you place an order will apply to that order.

15. Governing law (UK)

These Terms are governed by the laws of England and Wales. Any disputes will be handled by the courts of England and Wales.

16. Contact us

For questions about these Terms, orders, UK delivery, returns, or Atlantean K9 dog food products, contact:

Email: hello@atlanteank9.co.uk
Address: Unit 27, Cabot Lane, Poole, Dorset, BH177BX
Website Contact Page: https://www.atlanteank9.co.uk/

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